Terms and Conditions

Last updated: February 15, 2024

Please read the following terms and conditions carefully, using this web site means that you accept them.

Mpumalanga Economic Regulator websites, including mer.org.za and www.meronline.org.za renders the services offered at www.mer.org.za and www.meronline.org.za ("the service(s)") or sub locations and domains ("web site/s") subject to the following standard terms of doing business with us. If you have any questions, please contact support. By utilising any of our services, you expressly ACCEPT the TERMS AND CONDITIONS contained on this page. As Internet subscriber (you will hereafter be referred to as "The Client"), you hereby legally accept and bind yourself to all Terms and Conditions of these services and agree to all acknowledgements, terms and conditions contained in this page. The personal details, including, but not limited to your Verified Name/s, Surname, ID details, Mobile telephone number and E-mail address is kept on our Database and can be viewed in your online Account Profile, which is located at www.meronline.org.za after you log into your MEROnline account.

Detailed description of goods and/or services

The Mpumalanga Economic Regulator (MER) is a Schedule 3C Public Entity and is responsible for gambling and liquor regulation in the Mpumalanga province, South Africa.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 20 days and confirmation will be sent via email.

Return and Refunds policy

The provision of goods and services by the MER is subject to availability. In cases of unavailability, the MER will refund the client in full within 60 days.

Customer Privacy policy

The MER shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.

Payment options accepted

Payment may be made via Visa, MasterCard or by bank transfer into the MER bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for the MER via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by the MER separately from card details which are entered by the client on DPO PayGate’s secure site.For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


The MER takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and the MER chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature as Mpumalanga Economic Regulator Building, First Avenue, White River, Mpumalanga Province, South Africa, 1240.


The MER may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by the Mpumalanga Economic Regulator (MER) which is based in the Mpumalanga province, South Africa. The entity is responsible for gambling and liquor regulation in the province and is listed as a Schedule 3C Public Entity and trades as the Mpumalanga Economic Regulator.

The MER contact details

Physical Address: Mpumalanga Economic Regulator Building, First Avenue, White River, Mpumalanga Province, South Africa, 1240. Email: ceo@mer.org.za Telephone: 013 750 8000